Booking terms
These terms apply to all trips and services booked with A B R Holidays (Private) Limited ("ABR Holidays", "we"). Please read them before you book. If anything is unclear, ask us.
1. Your booking
You receive a written quote with your route, hotels, services and price. Your booking is confirmed when you have accepted the quote and we have received your deposit. We then send you a written confirmation.
2. Prices
Prices are per person in US dollars or euros, as stated in your quote. They are based on the number of travellers, the hotel level and the travel dates in the quote. Prices shown on this website are starting prices for two people sharing a room.
3. Payment
- Deposit: 25% to 50% of the trip price, depending on season and hotels, payable when you book. Your quote states the exact amount.
- Balance: payable on arrival in Sri Lanka, or before arrival if you prefer.
- How to pay: by bank transfer to the company account of A B R Holidays (Private) Limited. Other payment methods on request. We never ask you to pay into a personal account.
- Bank charges for international transfers are paid by the sender.
4. Changes
You can ask for changes at any time. We will do our best to make them. If a change costs more or less, we adjust the price.
If a hotel or service becomes unavailable, we offer you an equal or better alternative at no extra cost.
5. Cancellation by you
Please cancel in writing (email or WhatsApp). The date we receive your message counts.
| When you cancel | What we keep |
|---|---|
| 60 days or more before arrival | Nothing. We refund your deposit, minus bank charges. |
| 59 to 30 days before arrival | 50% of your deposit |
| Less than 30 days before arrival, or no-show | Your full deposit |
During peak periods (for example Christmas and New Year), some hotels apply stricter conditions. If so, we tell you in your quote before you book.
6. Cancellation by us
If we must cancel your trip for reasons within our control, we refund everything you have paid. If events outside anyone’s control make the trip impossible or unsafe (for example natural disasters, serious unrest or official travel restrictions), we offer you new dates or refund your payments, minus costs we cannot recover from hotels and partners.
7. Your responsibilities
- A valid passport and an approved Electronic Travel Authorization (ETA) for Sri Lanka.
- Travel insurance with medical cover and repatriation. We strongly recommend cancellation cover as well.
- Following the instructions of drivers and guides for your safety, and respecting the rules at religious sites and national parks.
8. Liability
We choose our drivers, hotels and partners carefully and are responsible for organising the services in your confirmation. We are not liable for delays or losses caused by airlines, by events outside our control, or by activities you book directly with third parties.
9. Complaints
If something is not right during your trip, tell your driver or contact us straight away on WhatsApp, so we can fix it on the spot.
10. Law
These terms are governed by the laws of Sri Lanka.
Last updated: 17 October 2026